The company Reynaldi srl, with registered office via Torino 21/1, 10044 Pianezza, VAT number 05572750015 (hereinafter “Reynaldi”) manages the website www.dottoressareynaldi.it, through which it is authorized to sell its products, including which cosmetics and perfumery products (hereinafter the “Products”) to users who visit the site (hereinafter “Users”).
For any and all complaints regarding an order placed, purchase made and / or Products purchased, Users can contact the customer service whose references are given below:
Address: via Torino 21/1, 10044 Pianezza (To)
The Dr. Reynaldi site (hereinafter the “Site”) is an e-commerce site accessible via the Internet through the address www.dottoressareynaldi.it. The Site is owned by Reynaldi Srl, a company with registered office in via Torino 21/1, 10044 Pianezza (To).
In the context of these General Conditions of Sale (hereinafter “GCS”) the term “Parties” will jointly indicate the Users and Reynaldi srl. and with the term “Party” one of the two separately. The term “Buyer” will indicate all Users who have placed an order for the purchase of Products with delivery exclusively on the Italian territory. The same rights and obligations provided for in the GCS for Users will refer to and apply to the Purchaser.
The sale of Products through the Site is intended solely for the personal use of Users and not for the purposes of their professional activity. To this end, Users acknowledge that the value of their order cannot exceed the sum of € 1500 (five hundred, 00 Euro), and that they can order, within a single order and on the same day, a maximum of 5 (five) products with the same reference. In the event that the order entered is higher than the aforementioned countervalue and / or amount, the same will be deemed invalid for the excess.
The Products purchased on the Site will be delivered exclusively in the territory of the Italian Republic, with the exception of the Vatican State and the Republic of San Marino.
Orders with a delivery address to a PO box cannot be processed.
Users who wish to purchase on the Site, aware of the civil and criminal liability in the event of false declarations, declare that they have full legal capacity and that they are of legal age for the purposes of Italian law.
Each purchase order for Products offered on the Site implies consultation and express acceptance of the GCS, without however this acceptance being conditional on a handwritten signature of the User.
In accordance with articles 1321, 1322, 1326, 1335 of the Civil Code, with Legislative Decree no. 21/2014, to Legislative Decree no. 185/99, implementing directive 97/7 / EC, and to the D.P.R. 513/97, the compilation and sending of the order form, referred to in the following art. 4 “Methods of placing and confirming orders”, constitutes for all legal purposes a sales contract between Reynaldi srl and the User of the Site, which gives rise to mutual rights and obligations governed by civil law. The User can save and print the GCS, provided that he does not make any changes to them.
The GCS define, within the relations established between the Parties on the Site, their respective rights and obligations arising from the online sale of the Products offered on the Site. The GCS define all the steps necessary in order to place an order, as described to the paragraph “Methods for entering and confirming orders” and ensure the execution of the aforementioned order between the Parties.
The applicable GCS can be consulted at any time by clicking on the appropriate link.
Reynaldi srl may modify the GCS at any time.
These GCS will apply to the exclusion of any other document.
The Products that Reynaldi srl offers for sale are those listed on the Site on the date on which Users consult the Site, within the limits of stock availability, according to the conditions established in Paragraph 1, as well as the following restrictions: for transport reasons, the products cataloged as aerosols are excluded from sale; products containing alcohol (perfumes) are allowed within the volume limit of 500 ml per package.
The photographs illustrating the Products do not fall within this contractual scope; therefore Reynaldi srl cannot be held responsible for any errors and / or discrepancies.
Despite the commitment to ensure a faithful reproduction of the colors of the Products represented in the photos published on the Site with respect to the original ones, hypotheses of discrepancies are not excluded, in particular due to technical limitations in the computer reproduction of colors. Consequently, Reynaldi srl cannot be held responsible for errors and / or inaccuracies in the graphic and photographic reproduction of the Products on the Site.
Availability of products. The offer of products is subject to limited availability: 5 pieces for each reference for a maximum order value of 500 (five hundred / 00) euros.
When the User of the Site places the order, he has the right to view all the Products that can be purchased online. If some of these Products are not available on the Site, you can check their availability at the Dottoressa Reynaldi stores. To find the nearest store, Site Users can consult the “Store Locator” section by clicking the appropriate link.
Prices and payments
The prices of the Products are indicated in Euros and include VAT applicable on the date of the order.
The price charged to the Buyer is the price declared on the order confirmation sent by e-mail.
The established price does not include delivery and packaging costs, which will be specified to the User before the order is confirmed and at the time of final confirmation and validation.
The basic cost of transport is Euro 6.00 (six) per order.
Reynaldi reserves the right, which the User accepts, to change the prices published on the Site at any time. In any case, the price of the Products, subject to availability, will be charged on the basis of the rates indicated at the time of order registration. . The rate in force will be that indicated on the Site, except in the case of a typography error.
You can use the following payment methods:
CREDIT CARD / PAYPAL
The User who chooses PayPal as a means of payment, upon payment of the Total, will be redirected to the web page referring to the same PayPal where he will make the payment according to the procedure provided and governed by PayPal and the terms and conditions of the contract. agreed by the User with PayPal itself. The data entered on the PayPal site will be processed directly by PayPal and will not be transmitted or shared with the Seller. The Seller is therefore unable to know and does not store in any way the data of the User’s credit cards or PayPal account / cards or the data of any other payment instrument connected with this account.
In the case of payment by PayPal, the Total will be charged by PayPal to the User at the same time as confirming the relevant provision. The re-credit times on the payment instrument connected to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, the Seller cannot be held responsible for any delays or omissions in crediting the User with the refund amount, to dispute which the User must contact PayPal directly. and / or the banking system.
The User who chooses the bank transfer as a means of payment, at the end of the purchase process will find all the data to make the transaction:
Account holder: Reynaldi S.r.l.
Branch: Rivoli, Corso Francia
IBAN: IT 96 Z 02008 30871 000008719293
With this payment method, the shipment will be arranged by the Seller only upon receipt of the credit of the Total amount on the current account.
CASH ON DELIVERY
Cash on delivery is the payment method to pay directly upon delivery of the ordered products. This method of payment involves an additional cost. The User who chooses the cash on delivery as a means of payment is required to pay the total amount to the courier, with a cash on delivery surcharge of 5 euros including VAT.
At the time of delivery it will be necessary to have the exact cash amount available in cash.
The User must enter the data relating to any Coupon in his possession in the appropriate space during the Purchase Path.
Methods of insertion and order confirmation
Browsing within the Site.
Users can view and choose the various Products marketed by Reynaldi srl at the following address: www.dottoressareynaldi.it. Users can consult the various pages of the Site for free, without any obligation to purchase.
Registration of an order.
If a User wishes to place a purchase order, he must choose the various Products of his interest by clicking on the “Buy” button.
Each new Product added to your cart will be indicated by means of a specific window.
Users of the Site can, at any time, can:
– view a summary of the selected Products or change the order by clicking on the “Cart” button, located at the top right of each page,
– continue to select the products by clicking on “Continue shopping”,
– complete the selection of Products and place the order by clicking on “Checkout”.
The User must identify himself: by entering his e-mail address and password, if he is already registered on the Site; otherwise he will have to register. The User is aware of and accepts that the insertion of their user name constitutes proof of their identity and consent.
In the event of a new registration, the User undertakes to complete the questionnaire made available to him in good faith and acknowledges that the data communicated and recorded on Reynaldi’s information sites are accurate and are valid as proof of his identity.
Once the User has identified himself, a window will appear on the screen that will show: the type, quantity and price of the Products selected by the User, the delivery costs, the total amount of the order, the data of the User and the address to which to deliver the Products.
Final validation of an order.
The User must click in the “I accept the General Conditions of Sale” box before being able to choose the payment method.
Users are asked to enter credit card details.
Orders are validated after entering the card information on the secure Paypal pages.
Confirmation of an order..
Once the Buyer has validated his order and made provision for the related payment, a summary window will appear showing the transaction number. This confirmation will also be sent to the Buyer in the order confirmation sent by e-mail. The aforementioned confirmation will include all the constituent elements of the contract between the Parties, including the requested Products, payment arrangements, delivery arrangements and information regarding the Buyer’s right to cancel an order, as well as the address of the registered office. Reynaldi srl to which any complaints can be sent. In any case, it is advisable to keep a copy (electronic or paper) of the information concerning the order.
When the order is ready and has been sent, an e-mail confirming the shipment will be sent to the Buyer.
The data recorded and collected on the Site constitute full proof of all transactions concluded between the buyer and Reynaldi srl. In the event of a dispute between Reynaldi srl and the Buyer regarding a transaction performed on the Site, the data recorded by Reynaldi srl will constitute full proof of the contents and the transaction.
Reynaldi keeps a copy of the contract stipulated between Reynaldi and the Buyer in electronic form, for a period ranging from the conclusion of the contract to the date of delivery of the goods and for ten subsequent years. The Buyer is authorized to access this written copy at any time by making a request to: firstname.lastname@example.org.
The delivery of orders is managed by the production plant in Pianezza (TO), Italy, and orders are shipped by TNT or other courier. Orders are shipped within the indicative term of 5 working days starting from the day following the receipt of the order validation e-mail and in any case, at the latest, within thirty (30) working days starting from the same following day. upon receipt of the order validation e-mail.
The products ordered by a Buyer will be delivered to the address stated by the Buyer on the order form. The Buyer decides to provide the address where he wishes to receive the order when placing an order.
In the event of late delivery (30 days), the Buyer will be required to inform Reynaldi customer service as soon as possible, by writing an e-mail to: email@example.com.
Reynaldi srl will contact TNT for verification. The duration of the verification is not predictable.
In this case, the Purchaser may at its discretion grant a further term to Reynaldi srl.
In the event of non-compliance with the delivery terms or 30 days from the day following receipt of the order validation e-mail or any further one granted, the Purchaser is without prejudice to the right to terminate this contract pursuant to article 61 of Legislative Decree no. 21/2014.
It is also specified that the transport risks are borne by the Buyer, as well as those relating to the loss or damage of the Products since the latter acquires physical possession.
After receiving the ordered Products, the Buyer is required to verify that the Products correspond to those ordered. Any anomaly found (missing or damaged products, damaged packaging, etc.) must be indicated by the Buyer on the form sent with the order and must be communicated to Reynaldi customer service, by sending an e-mail to: firstname.lastname@example.org, specifying for which product anomalies were found. All complaints must be sent, in the manner indicated above, under penalty of forfeiture, within 14 (fourteen) working days from the delivery of the products, those sent subsequently will be rejected and Reynaldi will not take responsibility for them.
Reynaldi will not be held responsible in the event of loss, sending to an incorrect or incomplete address or delayed delivery of a Product, to the extent that the risks relating to the transport chosen by the Purchaser are borne by the same.
It is mandatory to provide personal data related to delivery, as they are necessary to process and send orders, as well as to prepare the invoice. Such personal data is strictly confidential. Failure to provide such personal information will make it impossible to process the order.
Right of withdrawal
In full compliance with the provisions of Article 49, paragraph 1), letter h) of Legislative Decree no. 21/2014, the Purchaser has a period of 14 (fourteen) working days to return the Products, at his expense. This term starts from the day of delivery of the order.
In the event of the purchase of multiple Products, delivered at different times, the aforementioned term will run from the receipt of the last good covered by the Purchase Order.
This notice of withdrawal can be sent by registered letter using the model attached to these GCS: Reynaldi via Torino 21/1, 10044 Pianezza or by e-mail to: email@example.com indicating the Buyer’s intention to cancel the order.
In the event of an e-mail being sent, the Purchaser undertakes to provide further notice by registered letter with return receipt within the following 48 (forty-eight) hours.
The withdrawal period begins on the day of receipt of the order and ends after 14 (fourteen) working days from the time of receipt of the order by the Buyer.
The right of withdrawal can only be exercised by the buyer and not by third parties.
The products must be returned accompanied by the TNT delivery note slip to:
Via Torino, 21/1
10044 Pianezza (TO)
In the event that the Buyer claims that Reynaldi has not recognized the right of withdrawal, due to failure to receive the notice of withdrawal, it will be the Buyer’s duty to prove that it has fulfilled it.
Exclusions from the right of withdrawal
The Buyer’s right of withdrawal is excluded when he has used or even only opened the products “.
Pursuant to Article 59 of Legislative Decree 21/2014, the right of withdrawal referred to in this article is excluded in relation to the purchase of products with a personalized character made by Reynaldi on the User’s instructions.
If a Buyer exercises the right of withdrawal, the Product (s) must be returned in its original form and packaging, complete and accompanied by the slip of the TNT delivery note. The Purchaser must pay the shipping costs for returning the Products, apart from non-compliant ones.
Reynaldi does not accept packages charged to the recipient.
By exercising the right of withdrawal, the buyer must return the Products to Reynaldi and, until that time, keep the Product (s).
The Purchaser assumes all reasonable risks associated with the return of the Products.
If the aforementioned circumstances are met, Reynaldi will reimburse the buyer within a maximum of 14 (fourteen) working days from the day he is informed of the consumer’s decision to withdraw, for an amount corresponding to the Products purchased.
Reynaldi will reimburse using the same payment method used by the Purchaser for the initial transaction, unless the latter has agreed otherwise.
Reynaldi, within 14 (fourteen) working days, will be able to withhold the refund until the Buyer has received the goods or has demonstrated that he has shipped the goods.
The “Non-compliant products” include products sent by mistake by Reynaldi or with flaws or defects.
Changes in color, viscosity etc … which depend on the use of natural ingredients are not flaws or discrepancies.
All non-compliant Products, to be exchanged or refunded, must be returned by post to Reynaldi within 14 (fourteen) working days from the date of receipt, in their original packaging, accompanied by the slip of the TNT delivery note.
Transport costs will be borne by Reynaldi in the event that the User decides to return the Products due to a Reynaldi error.
When Reynaldi receives the allegedly non-compliant Products, it must examine the aforementioned Products as soon as possible. If Reynaldi confirms the non-conformity of the Products, it will replace or refund the defective or missing Products. In the event of a refund, the Buyer will be refunded 14 (fourteen) working days after confirmation, for the amount corresponding to the price of the Products purchased.
The replacement or refund of the product found to be non-compliant exhausts any other possible remedy and absorbs any other reason for damage hypothetically due to the Purchaser.
Neither party will be responsible for total or partial non-fulfillment or delay in the execution of its obligations under this contract that are caused by an event that cannot be prevented (hereinafter referred to as “Force Majeure”).
Events of Force Majeure may include, but are not limited to, wars, riots, riots, serious disturbance of Internet security, technical failures, unauthorized access and / or intrusion into the website servers, strikes of any form, telematic failures or telephone numbers.
If a Party assumes that a Force Majeure event has occurred, it must inform the other party within 5 working days of the occurrence of the occurrence or of the risk of such occurrence.
The Parties agree to meet in order to jointly determine the terms and conditions for completing orders during the presence of a Force Majeure event.
After 1 (one) month of interruption due to a Force Majeure event, Reynaldi may choose to cancel orders and reimburse the Buyer, where due.
These GCS and the entire summary sent to the Buyer form an integral part of the contractual relationships between the Parties.
In case of discrepancy between the aforementioned documents, the GCS will prevail.
Le presenti CGV e l’intero sommario inviato all’Acquirente formano parte integrante dei rapporti contrattuali intercorrenti tra le Parti.
In caso di discordanza tra i predetti documenti, prevarranno le CGV.
Italian law applies to the GCS and to the contractual relationships between Reynaldi srl and the Buyer. For any dispute that may arise regarding the interpretation and / or execution of this contract, the Court of Turin will be exclusively competent.
Changes to this information
Without prejudice to the fact that Reynaldi does not carry out processing operations other than those expressly authorized and / or requested by each User, this information may be subject to changes to comply with new legal provisions or with the changed data processing policies of Reynaldi srl. . Each updated version of this information will be made available on the Site in the dedicated section.