FAQ

Is there a minimum order?
No, there is no need to reach a minimum purchase value in order to buy our products. You can buy even just one item.

 

When will I receive my purchase?
Usually shipments are worked out one business day following the purchase, so you should receive your package within 3-5 business days. Remember: if you choose to pay with money transfer, the shipment process will start once the transfer is completed.

 

How are the products shipped?

Ordered products are placed in recycled cardboard boxes, then into a TNT Courier bag. When necessary, bubble wrap will be added to protect the items.

 

Can I track my shipment?

Once we hand the package to the courier, you will receive a notice by e-mail about your shipment status, expected delivery and instructions about how to track the delivery online.

 

What happen if I´m not there when my delivery arrives?

In the case that the recipient is absent at the moment of the delivery, this will be attempted by the courier on the following business day.
When this should happen also at the second attempt, the package will be stored at the nearest courier storage station and can be picked up directly by the recipient. Within 10 business days. From the 3rd day of storage, the Courier will charge a storage fee of 0.5 Euros/day. The Courier´s customer service will be available to help you solve any possible problem concerning the delivery of your purchase.

 

Can I pick up my order directly in one of your shops?

Yes you can. If you live in Torino or in the vicinity, or have the chance to come personally in one of our shops and stores (please refer to the “Store Locator” section) you can directly pick up your purchase, free of delivery charge.
As soon as your order is ready to pick up, you will be noticed via e-mail and will have 2 weeks time to pick it up. Please check the opening hours of the store you choose to pick your purchase up.

 

Do you provide international delivery?

We deliver to almost all European Coutries. Please contact our Customer Service to get informations and cost´s quotation.