Dottoressa Reynaldi

FAQ Dottoressa Reynaldi


Is there a minimum order?

No! It is not necessary to reach any spending threshold in order to complete a purchase. You can also order just one product!

When will I receive my order?

Normally shipments are processed the working day following the order, but we reserve up to 4 working days to prepare it, especially around holidays. In general, you should receive your order within 3-5 working days (if you have chosen to pay by bank transfer, remember that the shipment will only be arranged upon receipt of credit).

How do I receive Doctor Reynaldi products?

The ordered products are placed inside a recyclable cardboard box, inserted inside a BRT shipping envelope.

For the internal packaging, if necessary, bubble wrap is used from both recycled and standard plastic.

Can I track my shipment online?

When the order is delivered to the courier, you will receive a communication via email regarding shipping, delivery and how to track it online to better organize yourself.

What happens if I am absent at the time of delivery?

If the delivery is not successful even on the second attempt, the material is placed in storage at the local branch and must be collected personally by the recipient within 10 days.

In case of absence of the recipient, delivery is normally attempted on the following working day.

For any other information we recommend you call our customer service or BRT.

Can I collect my order from your stores?

If you live in the province of Turin or have the opportunity to pass through the area, you can collect your order in person at our points of sale (see the "store locator" section), saving shipping costs.

As soon as the order is ready you will receive a notification via email, and you will have 2 weeks from the day after receiving the email to collect your order.

Collection will only be possible during the opening hours of the chosen store.

Do you ship internationally?

We ship to almost all of Europe, contact our customer service to get a quote for shipping costs.

We are working to make them automatic on e-commerce too.

I made a mistake when purchasing a product, is it possible to return it?

As you may have noticed, we do not use cases to package our products; this choice allows us to save unnecessary packaging and respect the environment, but it does not give us the certainty that the products purchased will not be opened before being returned. For this reason we do not accept the return or exchange of any product. In any case, we always recommend that you contact our customer service on 011 9588271.

Can I also use discount codes in store?

Discount codes are exclusively reserved for online purchases.

Are the promotions on e-commerce the same as those found in stores?

Yes, the ongoing promotions are the same both in stores and online. If a promotional product is out of stock on e-commerce, you can call us on 011 9588271 to find out if it is still available in stores.

I made a mistake placing the order, can I cancel it?

Yes, it is possible to cancel the order as long as it has not yet been shipped. We invite you to contact our customer service on 011 9588271, write to us on Whatsapp at +393666289465 or send us an email to . We will try to understand what your needs are and help you solve the problem.

I signed up for the Newsletter but I am not receiving emails, what can I do?

If you have recently signed up to our newsletter we recommend that you first make sure you have confirmed your subscription via the email we sent you. Without your confirmation we are not authorized to send you promotional newsletters.

We then recommend that you check your SPAM and junk mail folder and make sure that the newsletters do not arrive there. If you don't find anything in SPAM, you can call us on 011 9588271 to resolve the problem together.

Are your products cruelty free?

Certainly; by law it is no longer possible to sell cosmetics tested on animals in Italy.

Do you have any questions for us?

For any other questions you can write to us on Whatsapp at +393666289465, call us at 0119588271 or send us an email to